Observation as a Social Work Tool and Skill Essay
1147 Words5 Pages
This assignment is going to look into observation as a social work tool and skill. Firstly, it is going to briefly describe the observation. Secondly it will analyse the interactions using a reflective approach. And finally, it will look into some relevant social work skills and values that relate to the discussed topic.
The observation exercise was carried out on the upper deck of a London Bus on a weekday evening and lasted approximately fifteen minutes. The subjects of the observation were a male in his late twenties that appeared to be of Afro-Caribbean origin and a female of a similar age with an Eastern European accent. The male was wearing a tracksuit and had a set of headphones hanging over his shoulders. The girl was dressed in…show more content…
On the other hand, by being an anonymous observer a degree of spontaneity could be achieved. Moreover Tanner and Turney (2000, p344) argue that “the absence of active participation can give the practitioner the opportunity to think about and digest what is both seen and felt”. Although I was not actively participating I did feel emotionally engaged during the observation. There were times during the observation in which the girl’s body language did not match what was being said. In one occasion, the male asked her where she was going to which she replied: “I am going to meet a friend at the pub”. From an observer perspective she looked uncomfortable, her body moving away from the male while fiddling with her mobile. At that point the male persistent questioning made me feel uneasy too. I understood the complexity of Schon’s (cited in Briggs 1999, p148-149) idea of reflection in action (“being able to reflect during practice encounters”) taking into consideration the range of factors, such as thought and emotions, involved in the process of observation.
Once the observation had finished I felt relieved and a bit bewildered. On later reflection I have come to realize that the emotional state that I underwent during that process might have had a direct relationship with my own personal values and the conscious need to observe in a way in which I was
Essay about communication social work
2577 WordsNov 17th, 201311 Pages
Communication is the activity of conveying information through the exchange of thoughts, messages, or information, by speech, visuals, signals, writing, or behaviour. It is the meaningful exchange of information between two or more living creatures1. Effective communication is a reciprocal interactive process in which sender and recipient have responsibilities to ensure that a message has been received and understood.
Health care professionals have to provide an efficient and effective service that addresses the needs of patients. Effective communication skills became a vital factor of clinical competence and compliance. Its objectives are to improve accuracy, efficiency and supportiveness. Its…show more content…
Certain methods have been suggested to overcome these behaviours.
The crucial thing to resolve issues with inappropriate interpersonal communication and prevent the negative outcome is to keep an open mind and stay focused. Active listening will allow recognising the speaker’s attitude and understanding his /her point of view. The response should contain empathy and be deprived of any bias or prejudice. In case of major difficulties in trying to resolve the issue, it is recommended to get an advice from a higher source. Various different technics have been proposed and developed to overcome communication barriers such as SOLER technique, British Sign Language, or simply using diagrams and pictures.
Understanding the main factors of interpersonal communication allows health care professionals a means of improving working relationships and preventing conflicts.
The situation in scenario 1 could leave a patient very disappointed due to lack of effective communication.
Upon arrival a patient should have been made aware about a delay therefore he/she would not get inpatient. The appointment itself should not be rushed. A health proffessional should have explained everything in a clear and precise manner giving patient the opportunity to voice any concern or ask any additional questions. In regards to the appointment itself, the